|
|
|
 |
|
 |
| Control
Panel FAQ |
| |
|
- 1. General
Questions
2. Mail
3. Domain Name
4. Troubleshooting
-
5. Scripting Support
-
-
1. General Questions
- 1.1. What is the difference between
Unix accounts and Windows accounts?
- Unix provides
secure and reliable environment perfect
for most of the hosting needs, but sometimes
you want to take advantage of some Windows
applications such as MS Access, ASP scripting.
For that you might want to use NT.
- 1.2. What do I need to use web hosting
services?
- Web browser
and Internet connection is all that is
needed.
- 1.3. How do I change my billing information?
- Go to
Billing->Billing Info
menu, and click the Change
Billing Info button.
- 1.4. How do I change my contact information?
- Go to
Acct.
Preferences->Contact Info and edit your contact information.
- 1.5. I forgot my Miva password, what
should I do?
- There is no
way to retrieve this password, you will
have to re-install Miva.
Warning: All the data in the Miva will
be lost, including Products, Orders and
other settings.
- 1.6. Can I accept credit card on my
site? Will it be secure?
- Yes, websitehosting.us
Control Panel supports secure transaction
protocol, such as SSL.
- 1.7. What is SSL?
- The SSL security
protocol provides data encryption, server
authentication, message integrity, and
optional client authentication for a TCP/IP
connection. Because SSL is built into
all major browsers and web servers, simply
installing a digital certificate turns
on their SSL capabilities.
- 1.8. I lost my password, what should
I do?
- Go to the
control panel site. Click on the link
"forgot your password", it is usually
located bellow the login box, and follow
the instructions.
- 1.9. What happens if I excess my data
transfer limit?
- Any data transfer
in excess of plan threshold will be charged
at the end of the billing period.
- 1.10. Can I purchase additional disk
space?
- Additional
disk space can be purchased through websitehosting.us
Control Panel.
- 1.11. What happens if I purchase additional
products in the middle of the month?
- Any additional
resource purchases will be pro-rated accordingly.
The charge will be calculated based on
the date when the resource was purchase
to the end of the billing cycle.
- 1.12. What payment modes one available
to pay for hosting services?
- Websitehosting.us
accepts payments via "credit card"
as well as through "check".
Both option are available while ordering.
For
credit card payment choose "2Checkout"
option your account will be activated
as soon as our Merchant services provider
capture the payment.
For check payments, choose "check"
option and send check to your nearest
location:
United States
Office:
10909 160th CT NE
Redmond WA 98052
USA
-
2. Mail
- 2.1. How do I set up an e-mail account
to forward to another account?
- E-mail forwarding
allows you to automatically forward e-mails
that come to a particular e-mail address
at yourdomain.com to any other address
on Internet. Please see User's E-Mail Guide for more information
- 2.2. I have difficulties in retrieving
mail using Netscape. I can't log into
my mail account because the account user
name now takes the form of the full e-mail
address.
- Write mail
server login name in the Netscape preferences
with the % character instead of the @
sign, e.g. login: username%yourdomain.com
- 2.3. How do I pop in to pick up my virtual
domain email?
- Virtual domain
users need to use the following format
for thier user name when popping in:
user%yourdomain.com
Eudora might
require the following syntax:
user%yourdomain.com@mail.yourdomain.com
Microsoft clients
may take the following syntax:
user@yourdomain.com
If you don't
include the %yourdomain.com, vpopmail
will assume it is either a /etc/passwd
user or a vpop user in ~vpopmail/users
or configured with "default domain".
- 2.4. I can't send mail with Outlook Express.
I get a rcpthosts error.
- You need to
check your pop3 box before sending mail
trough the server. When the POP3 box is
checked, you can send emails within the
next 15-30 minutes.
- 2.5. How do I get FormMail working?
- It's a perl
script. You need to add .pl as extention
for CGI. You can find it on the web options
page.
3. Domain Name
- 3.1. What is a domain name?
- Domain names
are the familiar, easy to remember names
for computers on the Internet (such as
internic.net). They correspond to a series
of numbers (called Internet Protocol numbers)
that serve as routing addresses on the
Internet. Domain names are used generally
as a convenient way of locating information
and reaching others on the Internet.
- 3.2. What does "register a domain name"
mean?
- The Internet
domain name system (DNS) consists of a
directory, organized hierarchically, of
all the domain names and their corresponding
computers registered to particular companies
and persons using the Internet. When you
register a domain name, it will be associated
with the computer on the Internet you
designate during the period the registration
is in effect.
- 3.3. How can I get a domain name in
.com, .net or .org?
- Domain
name registration server are available
at websitehosting.us parent company "eTechsol.com"
please click here to see the detials.
4. Troubleshooting
- 4.1. When I'm trying to connect to my
account using FTP, the system doesn't
respond for some time and then logs out
with an error.
- Use FTP active
mode (disable passive). It is in your
computer's FTP configuration.
- 4.2. My webalizer doesn't work. What's
the problem?
- One possible
reason can be that you are approaching
your disk quota. Webalizer needs at least
2 MB unused disk space to function properly.
- 4.3. I am trying to enable webalizer,
but the sytem logs me back saying I have
exceeded his hard credit limit.
- It means your
negative balance is higher that the credit
limit. If you are paying by credit card,
make sure it is still valid.
-
5.
Scripting Support
- 5.1
What is the path to perl?
- The
path to perl on linux-based domains is
- #!/usr/bin/perl
-
- For
Windows based
domains, the path is irrelevent as it
uses the extension of the file itself.
It should be .pl unless you explicity
specify .cgi within the web service properties
in the control panel.
- The path to
sendmail on linux-based domains is
- /usr/sbin/sendmail
|
|
|
|
| |
|
|
